FAQ

How long does shipping take?
Orders are usually processed within 1-3 business days. Estimated delivery is typically 7-15 business days after shipment, depending on destination and carrier conditions.

Will I receive tracking?
Yes. When tracking is available, we will email you a tracking number after your order ships. Tracking can take 24-72 hours to update.

Where do you ship?
PawRoad is focused on serving customers in the United States. Availability may vary by product and destination.

What if the seat cover does not fit my car?
Before ordering, please check the product dimensions and compare them with your vehicle's back seat. If you are unsure, contact us before placing your order.

Are PawRoad products waterproof?
Our seat protection products are designed to help protect against everyday spills, wet paws, mud, and travel mess. Always review the specific product description for material and care details.

Are the products machine washable?
Care instructions may vary by product. Many seat covers are best cleaned by wiping, vacuuming, or gentle hand washing. Always check the product care information before washing.

Can I change or cancel my order?
Contact us as soon as possible at support@pawroad.shop. If your order has not entered processing, we will do our best to help. Once an order is processing or shipped, changes may not be possible.

How do I start a return?
Email support@pawroad.shop with your order number and return reason within 30 days of delivery. Items must be unused and in original condition.

Do you have customer reviews?
PawRoad is a growing store. Product reviews will appear as customers begin sharing their experiences. We do not use fake reviews.